Customer Service Representative

Confidential Company

Multiple Vacancies

Posted on 25 Feb

Experience

0 - 4 Years

Monthly Salary

SAR 6,000 - 7,500 ($1,621 - $2,026)

Job Location

Riyadh - Saudi Arabia

Education

Secondary School, Diploma

Nationality

Saudi Arabian

Gender

Any

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

  • Engage with customers via chat and phone, providing prompt and effective solutions.

  • Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.

  • Champion customer service excellence, ensuring policies and procedures align with company objectives.

  • Analyze customer queries, identifying patterns and opportunities for service optimization.

  • Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Desired Candidate Profile

  • Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).

  • Postgraduate degree in math, business, marketing, or finance (preferred).

  • Strong analytical and problem-solving skills, with the ability to think critically.

  • Exceptional communication and interpersonal skills, with a high level of self-awareness.

  • Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.

  • Team player mindset, with the ability to build and maintain strong relationships across teams.

  • Resilience under pressure, with a proactive approach to challenges.


If you'd like to apply on our career page, use this link: https://shorturl.at/30z8V

Employment Type

    Full Time

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Support Service Agent
  • Customer Satisfaction
  • Problem Solving
  • Client Relations Coordinator
  • CRM Software
  • Technical Support Representative
  • Team Collaboration
  • Customer Care Advisor
  • Customer Interaction
  • Handling Phone Calls
  • Chat Support
  • Email Support

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Confidential Company

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