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Nationality
Emirati (UAE)
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide excellent customer service by offering product and service information, and resolving customer issues promptly.
- Maintain a high level of quality in all customer interactions, ensuring a positive and professional experience.
- Ensure the financial integrity of the organization by adhering to company policies and procedures.
- Offer end-to-end solutions to customers, providing a seamless and efficient service.
- Collaborate with colleagues to maintain a friendly and motivated work environment, fostering a strong team spirit.
- Handle customer complaints and queries with patience and empathy, finding effective resolutions.
- Stay updated with product knowledge and company policies to provide accurate information to customers.
- Maintain accurate records of customer interactions and feedback for future reference and improvement.
- Identify and escalate potential issues or risks to the appropriate team members or managers.
- Actively contribute to team discussions and share best practices to continuously improve customer service.
Desired Candidate Profile
Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
- Strong problem-solving skills and the ability to think critically to find solutions.
- A customer-centric mindset, with a focus on delivering an exceptional customer experience.
- Attention to detail and the ability to maintain high standards of work.
- Ability to work collaboratively in a team environment, fostering a positive and supportive culture.
- Flexibility to adapt to changing work priorities and a willingness to learn new skills.
- Previous experience in a customer service role is preferred but not essential.
- A positive and friendly attitude, with a passion for delivering excellent service.
- A commitment to continuous learning and professional development.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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First Abu Dhabi Bank FAB
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/80
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