Customer Service Representative- Part Time

Confidential Company

Job description:

We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.

Some of the roles, responsibilities and skills required are:

• - Must speak HINDI/URDU and ENGLISH (Arabic is a plus).

• - Excellent communication abilities, including written and verbal communication.

• - Handle calls in a consistently polite, professional and efficient manner.

• - Answer phones and messages, respond to customer requests and clarify the desired information.

• - Follow-up on customer inquiries that are not immediately resolved.

• - Take the extra mile to engage and help the customers.

• - Previous call center customer service experience is required.

• - Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24

This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns

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Location: Al Barsha 1

Working Hours: 6 PM – 10 PM (CSRs can be called in the morning shift as well, if needed)

No. of Positions: 1

Visa: Candidate must have a residence visa

Salary: 20 AED per hour for English + hindi/urdu speaker

25 AED per hour for English + hindi/urdu + Arabic speaker.

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Job Type: Part-time

Experience:

• Customer Support: 1 year (Required)

Language:

• English (Required)

• Hindi (Required)

• Urdu (Required)

• Arabic (Preferred)

Location:

• Dubai (Required)

Job Type: Part-time

Application Question(s):

• Why do you want to work for this part-time role?

• If you are currently working full time, what are your duty timings?

• What is your current visa status?

Experience:

• Customer Support: 1 year (Required)

Language:

• English (Required)

• Hindi (Required)

• Urdu (Required)

• Arabic (Preferred)

Location:

• Dubai (Required)