Customer Service Specialist

Confidential Company

Managing emails from banks and corporate clients, extracting relevant data, and creating tickets in Jira for operational purposes.

Providing case updates to banks via email.

Sending reports to banks on a daily basis

Serving as a liaison between the bank and analysts for escalations or queries.

Updating and maintaining MIS daily and sharing case updates at the end of the day.

Entering case details into SAP.

Excellent telephone manners and listening skills

Excellent English speaking & writing skills

Multi -Tasking is essential

Comprehensive understanding of Microsoft Excel

Experience in dealing with multiple departments within an organization

Organized with proven administration experience

Attention to details