Customer Service Team Lead / Order Processing Antal International L.L.C-FZ

Employer Active

Posted 42 min ago

Experience

5 - 10 Years

Monthly Salary

AED 7,000 - 10,000 ($1,891 - $2,701)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are hiring on behalf of our client, a prominent leader in the Food and Beverages industry in the UAE, for a passionate and driven Customer Service Team Lead / Order Processing professional who can bring structure, energy, and excellence to day-to-day operations. This role is based in Dubai, and you’ll be at the heart of our client’s customer experience journey — ensuring every order, query, and interaction runs seamlessly from start to finish.

Key Responsibilities:

  • Support daily operations and ensure high standards of customer service.
  • Lead and guide the customer service team to handle inquiries, orders, and complaints efficiently.
  • Coordinate with internal teams and external partners to ensure smooth operations and timely deliveries.
  • Monitor team performance, maintain process accuracy, and drive continuous improvement.
  • Prepare regular reports, handle escalations, and support system and process enhancements.
  • Train, coach, and develop team members to maintain a motivated and high-performing workforce.

Desired Candidate Profile

  • Bachelor’s degree with 5+ years of customer service or operations experience.
  • Minimum 2 years of team leadership experience.
  • Strong communication, problem-solving, and organizational skills.
  • Proficient in MS Office; knowledge of CRM or analytics tools preferred.

Key Metrics:

  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Order Accuracy & Timeliness
  • Team Productivity

Salary:

upto 10000 AED + Visa + Medical and Air Ticket

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Order Fulfillment Supervisor

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Antal International L.L.C-FZ

Global Recruitment Company

Nizar Lalani - Managing Director

511, Pinnacle Building Al Barsha 1, Dubai AL KHAWARIZMI bldg. 6 floor room 607, Dubai, United Arab Emirates (UAE)