Send me Jobs like this
Experience
1 - 6 Years
Monthly Salary
AED 4,000 - 5,000 ($1,081 - $1,351)
Job Location
Education
Secondary School(Academic / General), Any Graduation
Nationality
Bulgarian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Summary
To facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centers (VACs).
Key Responsibilities
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
- Ensure judicious use of natural resources
- Adhere to the environment health and safety policy/objectives and guidelines of the organization.
Desired Candidate Profile
Education - Pursuing Graduation (Minimum 12 years of Formal Education). Additional: Graduate or global equivalent
Experience - Minimum 1- 2 years' experience in Customer Services preferably in the Service or Hospitality industry.
Skills:
- Exceptional attention to detail and accuracy in data entry.
- Strong verbal communication skills in English and Bulgarian are desired for this position.
- Proficiency in additional languages is a definite plus.
- Excellent customer service skills with a patient and empathetic approach.
- Strong organizational and time management abilities.
- Proficient in using computers and standard office software.
Employment Type
- Full Time
Company Industry
- Other
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Document Verification
- Attention To Detail
- Customer Service Representative
- Customer Satisfaction
- Client Relations
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
VFS Global
As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.
Read MoreJoseph Baptista Raphael Britto - Joseph Baptista Raphael Britto
Wafi Mall, Falcon Phase 2, Dubai, United Arab Emirates (UAE)