Customer Success Analyst

Maersk Group

Employer Active

Posted 11 hrs ago

Experience

5 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Performance Analytics & Reporting

  • Develop and maintain dashboards tracking key success metrics including Account Management & SIP, pipeline health, training completion and impact, account plan quality and completion, and sales execution consistency.
  • Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
  • Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.

2. Sales Coverage & Execution Support

  • Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
  • Maintain and update SFDC records, ensuring data integrity and hygiene across the area in line with regional and global standards.
  • Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
  • Support CSB reporting processes as required.

3. Operational & Process Support

  • Coordinate and support ad hoc pilots, system roll-outs, and gembas as directed by the Area Head of Customer Success.
  • Assist in maintaining local data hygiene to ensure compliance with regional and global standards.

Desired Candidate Profile

Education

  • Bachelor's degree in Business Administration, Economics, Data Analytics, or a related field.

Experience

  • 5+ years of experience in a sales operations, customer success, business analysis, or reporting role.
  • Experience working with CRM systems, particularly Salesforce (SFDC).
  • Exposure to sales processes, coverage models, or customer success frameworks is preferred.

Technical Skills

  • Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Power BI).
  • Ability to extract, manipulate, and interpret large datasets to generate meaningful business insights.
  • Familiarity with SFDC reporting modules and data hygiene best practices.

Critical Competencies

Core Competencies

  • Analytical mindset with attention to detail
  • Strong Sales Process understanding
  • Data storytelling and visualization
  • SFDC and CRM proficiency
  • Sales Coverage & Execution knowledge
  • Cross-functional collaborationbr>

Behavioral Competencies

  • Proactivity suggests solutions and process improvements
  • Stakeholder management skills
  • Team player across functions and geographies
  • Problem-solving mindset
  • Ability to influence without formal authority
  • Strong communication skills

Company Industry

Department / Functional Area

Keywords

  • Customer Success Analyst

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Maersk Group

https://maersk.wd3.myworkdayjobs.com/en-US/Maersk_Careers/job/United-Arab-Emirates-Dubai-Dubai/Customer-Success-Analyst_R180047-1

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