Customer Success Associate

Zopreneurs

Responsibilities under Active Clients:

• Will be involved in the scope of work definition process for every new project.
• Liaising with the technical team to get updates on the progress of the product implementation.
• Maintaining a detailed and accurate record of all clients details and communications.
• Communicating with the clients on a daily basis regarding the progress of the implementations of the product.
• Be the clients representatives and liaises with the technical team to ensures the clients gets the best value out of the product.
• Ensuring to respond to clients queries in a professional and timely manner.
• Providing clients with relevant informations on the products and services offered by the company.
• Train the clients on the product during handover as well as support the clients once the product has been handed over.
• Responsible for Users Acceptances Testing (UAT), after product implementations has been completed.
• Performing on-site visits to the client.

Responsibilities under Passive Clients:

• Maintaining long-lasting business relationships with clients.
• Visit the clients once as a month.
• Maintain constant communications with the clients and resolves clients queries & issues which will help in developing new business & scope of work.

Others:

• Location: Sheikh Zayed Road ( Opposite of Dubai Future Museum)
• Working Hours: Monday to Saturday (8 am to 5 pm)

Requirements:

Required Skills:

• Business process mapping
• Project scoping & requirements gathering
• Project management
• Understanding of Business Applications and their functions (CRM, Books, Campaigns, Analytics, etc)
• Client engagement & communication
• Team management