Customer Success Executive - Corporate Insurance

Amanleek

Weu2019re hiring a Corporate Customer Success Executive - to manage and support our B2B (corporate) medical insurance clients after the deal is closed. Youu2019ll be the key point of contact for HRs and decision-makers at our partner companiesu2014ensuring a seamless onboarding, delivering excellent ongoing service, and maintaining strong client relationships.

Job Responsibilities:

• Serve as the main liaison for corporate clients after the medical insurance contract is signed.
• Onboard new clients and ensure they understand the coverage details, service flow, and support channels.
• Build and maintain strong, long-term relationships with HR departments and key decision-makers.
• Handle all day-to-day client needs, inquiries, and policy service requests with speed and accuracy.
• Coordinate internally with operations, underwriting, and insurance company reps to solve issues and deliver a smooth experience.
• Monitor the client experience across the full policy lifecycle and proactively identify ways to improve satisfaction and retention.
• Handle renewal preparation, gather feedback, and support upsell/cross-sell opportunities when relevant.
• Keep detailed records of all interactions and report on client activity and feedback on CRM.
• Represent Amanleeku2019s values of empathy, transparency, and ownership in every interaction.

Requirements

• 1u20133 years of experience in customer success, account management, or client servicingu2014 highly preferably in the insurance, healthcare industry.
• Strong communication and relationship-building skills with a professional and empathetic approach.
• Ability to manage multiple corporate clients while maintaining high service quality and retention rates.
• Organized, proactive, and solution-oriented with attention to detail.
• Comfortable working cross-functionally with internal and external stakeholders.
• Basic understanding of medical insurance products is a huge plus.