Nationality
Any Nationality
Job Description
Roles & Responsibilities
Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.
Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.
Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.
Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.
Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
Advocate Internally: Represent the customer s voice and ensure their needs are championed across the organization.
Requirements
5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
Proven experience managing strategic and enterprise-level customers with measurable success.
Strong understanding of network security, governance, audit, risk, and compliance practices.
Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
Excellent consulting, project management, and data-driven decision-making skills.
Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
Resilient and adaptable in dynamic, fast-paced environments.
Executive presence and ability to manage high-stakes conversations and escalations.
Willingness to travel up to 50% of the time
Based in Dubai- a must
Experience with Salesforce.com and Gainsight.
Fluent Arabic speaker.
Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.
Desired Candidate Profile
5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
Proven experience managing strategic and enterprise-level customers with measurable success.
Strong understanding of network security, governance, audit, risk, and compliance practices.
Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
Excellent consulting, project management, and data-driven decision-making skills.
Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
Resilient and adaptable in dynamic, fast-paced environments.
Executive presence and ability to manage high-stakes conversations and escalations.
Willingness to travel up to 50% of the time
Based in Dubai- a must
Experience with Salesforce.com and Gainsight.
Fluent Arabic speaker.
Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.
Department / Functional Area
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