Customer Success Manager

Quiksell Properties

We are looking for a Customer Success Manager who is eager to build a career in customer success by supporting customer relationships and ensuring customers have a positive experience with our products and services. This role focuses on day-to-day customer engagement, coordination, and execution while working closely with senior Customer Success team members to help customers achieve value and satisfaction.

Your key competencies should consist:

Customer Support & Engagement

• Support assigned customer accounts under the guidance of senior Customer Success Managers
• Assist with customer onboarding activities and ensure smooth adoption of products and services
• Respond to customer queries and coordinate with internal teams for timely resolution
• Maintain regular communication with customers to ensure satisfaction and engagement

Customer Ownership & Growth

• Own key strategic or enterprise customer accounts
• Oversee customer onboarding, adoption, renewals, and expansion strategies
• Conduct Quarterly Business Reviews (QBRs) with key customers
• Proactively identify churn risks and lead retention initiatives
• Partner with Sales and Account Management teams on upsell and cross-sell opportunities

Cross-Functional Collaboration

• Act as the voice of the customer internally
• Work closely with Product, Engineering, Sales, and Support teams to address customer feedback and feature requests
• Align customer success strategy with company goals and product roadmap

Metrics & Reporting

• Track and report key customer success metrics: retention, churn, NPS, CSAT, adoption, and revenue expansion
• Use data and insights to improve customer experience and team performance
• Present customer success insights and performance updates to leadership