Customer Success Manager

Winnow Limited

The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale.

The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives.

Our Operations team consist of over 27 colleagues who are based in London, Dubai, Singapore and the US.

We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our European Operations team. You will be playing an instrumental role in managing and growing Europe s client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations.

- The role will involve regular European travel.

- We operate a hybrid working model with a minimum of 2 days in our Farringdon office per week (Tuesdays and Thursdays)

- This role might suit a second jobber looking to develop the skills they have already acquired in Customer Success, or in a Consultancy or Project based role.

Key objectives of role:

The full scope of your role will be discussed in detail at interview, however typical tasks might include:

• Build strong relationships with clients ensuring they are bought in to making Winnow system successful
• Understand clients current situation and needs to tailor the best solutions for them
• Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely
• Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
• Proactively analyse client reports and troubleshoot with the client where needed
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• Collaborate closely with internal teams in different regions
• Take initiatives to improve internal process and procedure (in line with Winnow Int l)
• Support our front line tech and customer support team with clients enquiries where required