Customer Support Consultant

SupportYourApp

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Rabat - Morocco

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What you will do:

  • Deliver outstanding customer support via phone calls, chats, and emails
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with developers and cross-functional specialists

What you need to succeed in this role:

  • Excellent English skills (C1 for both spoken and written)
  • At least 6 months of experience in a customer support role
  • Strong analytical thinking and research skills
  • Experience in travel industry
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

  • Experience in hospitality or logistics


Desired Candidate Profile

Excellent English skills (C1 for both spoken and written)

  • At least 6 months of experience in a customer support role
  • Strong analytical thinking and research skills
  • Experience in travel industry
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Company Industry

Department / Functional Area

Keywords

  • Customer Support Consultant

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SupportYourApp

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes.

Read More

https://apply.workable.com/supportyourapp/j/8B5033E9FF/

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