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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle client inquiries received at the center of excellence.
Follow up with customers inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.
Document communication logs into our CRM and ticketing systems with accuracy.
Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
Train clients on using Foodics products using multiple virtual channels.
Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For
- Bachelor s degree in any major. (Preferred)
- 0 1 years of experience in call center or customer service roles
- Very Good in English language, especially speaking and communicating verbally
- Flexible to work in different shifts in Egypt - On-site (Must)
- Comfortable and skilled in delivering training (Preferred)
- Willing to work hard and with autonomy to handle customer cases till case resolution
- Is naturally strong in communication, with great ability for problem-solving
- Comfortable in conducting routine tasks while maintaining quality standards.
Who Will Excel
- Comfortable and skilled in delivering training.
- Previous experience in SaaS/ Tech or F&B industry.
Desired Candidate Profile
What Are We Looking For
- Bachelor s degree in any major. (Preferred)
- 0 1 years of experience in call center or customer service roles
- Very Good in English language, especially speaking and communicating verbally
- Flexible to work in different shifts in Egypt - On-site (Must)
- Comfortable and skilled in delivering training (Preferred)
- Willing to work hard and with autonomy to handle customer cases till case resolution
- Is naturally strong in communication, with great ability for problem-solving
- Comfortable in conducting routine tasks while maintaining quality standards.
Who Will Excel
- Comfortable and skilled in delivering training.
- Previous experience in SaaS/ Tech or F&B industry.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Support Specialist
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