Customer Support Specialist

The Open Platform

Now we are seeking a Customer Support Specialist to join our team.
The ideal candidate will be responsible for assisting users, resolving inquiries efficiently, and ensuring a high level of customer satisfaction.

Responsibilities:

• Provide customer support via written communication channels.
• Analyze situations and resolve customer problems.
• Collaborate with internal project departments to resolve customer issues.
• Work with internal documentation and prepare reports.
• Participate in developing the knowledge base (instructions, regulations, rules).

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• 28 calendar days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.