Customer Value Architect Crowdstrike

About the Role:
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realisation while minimising churn and contraction. Bridges the gap between the sale and delivered outcomes, ensuring customers maximise their security investment while growing their relationship with CrowdStrike. Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs. Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success.

This role requires you to be in located in the UAE and will require up to 40% travel.

What You'll Do:

• Leads onboarding execution and definition of customer success plan

• Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers.

• Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realisation.

• Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio.

• Achieves renewals via demonstrated realised value and Flex consumption progress.

Value Analyses & Business Reviews

• Conduct business value analyses to demonstrate ROI and financial impact.

• Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realised analyses, accelerating module adoption, and driving Falcon Flex growth.

• Shares adoption insights and value realisation proof-points with allied sales teams to enable cross-sell/upsell.

• Proactively identify and remediate risks to customer success and value realisation

• Support renewal cycles to minimise customer attrition

Flex Sales & Growth

• Accountable for additional Falcon Flex consumption within a defined sales territory

• Drive strategic Flex adoption and planning across enterprise accounts

• Partner with customers to develop and execute adoption roadmaps aligned with their security objectives

• Monitor and analyse Flex usage patterns to identify risks and opportunities

• Gain and maintain expert-level knowledge of the company s products and services, with advanced knowledge in the presentation of the Falcon Flex model.

• Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels.

• Typically assigned to large Enterprise account segmentation or equivalent at this level.

• Ability to travel as needed to customer and/or internal meetings/events.

What You'll Need:

• Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

• Deep industry knowledge and understanding of a customer s decision-making process, goals, strategies, and business objectives.

• Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.

• Complete, big-picture understanding of the business and technical contexts of key accounts.

• Driven, self-starter who exudes leadership on account set and compels others to get on board.

• Fully adept at consultative effectiveness and establishing trust with internal and external customers.

• Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products

• BA/BS or equivalent educational background is preferred.

• Minimum 8+ years of relevant professional experience.

• Strong financial acumen with ability to calculate and communicate ROI metrics

• Experience with flexible licensing models

• Proven track record of managing complex customer relationships

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