Customers Complaints Admin - Fare Collection System
Atkins Realis Group
Employer Active
Posted 1 hrs ago
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Experience
5 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Overview
Enhance customer experience through effective complaints management and service improvement.
Your role
- Manage complaint systems and workflows.
- Track and analyze customer feedback trends.
- Coordinate with contractors for timely resolution.
- Prepare customer service performance reports.
Rewards & benefits
This includes:
- Tax-free salary.
- Life insurance coverage.
- Medical insurance.
- Annual leave balance.
- Company gratuity scheme.
- Discretionary bonus program.
- Annual flight contribution.
- Transportation & housing allowances.
- Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Desired Candidate Profile
About you
- Degree/diploma in Business or Administration.
- 5+ years experience in customer service.
- Strong communication and reporting skills.
Company Industry
- Engineering Design & Consulting
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customers Complaints Admin - Fare Collection System
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Atkins Realis Group
About AtkinsR alis We're AtkinsR alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.