D365 ERP F&O Functional Consultant

Arab Solutions

Role Overview:

We are seeking a highly skilled Microsoft Dynamics 365 Finance and Operations (D365 F&O) Functional Consultant with strong expertise in Finance, Procurement, HR, and Payroll modules. The consultant will work closely with QT Project Managers, vendors, and business stakeholders to define requirements, perform fit-gap analysis, configure solutions, deliver end-user training, and provide ongoing functional support. This role requires both functional and techno-functional capabilities to ensure successful implementation and support of business-critical processes.

Key Responsibilities:

Functional Consulting & Implementation

• Collaborate with QT PM, vendors, and business stakeholders to gather requirements, perform fit-gap analysis, and define business processes.

• Configure, customize, and deploy D365 F&O modules with focus on Finance, Procurement, HR, and Payroll.

• Conduct workshops, training sessions, and provide ongoing end-user support.

• Manage and document business and system processes using Microsoft Lifecycle Services (LCS) and Azure DevOps.

Support & Operations

• Provide onsite techno-functional support for D365 F&O applications to internal and external users.

• Manage tickets via QT ticketing system, including logging, resolution, root cause analysis, and documentation.

• Build and maintain a knowledge base for recurring issues and resolutions.

• Ensure quality testing, integration testing, and deployment of solutions in collaboration with vendors and L3 support.

• Proactively detect, troubleshoot, and resolve application incidents and problems.

• Implement minor system changes, bug fixes, and enhancements as required.

• Eliminate repeated incidents through corrective measures and process improvements.

Governance & Compliance

• Control changes in the production environment to minimize service disruptions.

• Support capacity management, configuration management, and service delivery in line with ITIL and ERP governance practices.

• Ensure ERP implementation standards, security practices, and documentation are consistently applied.