Delivery Manager Etihad Airways

Synopsis

The role requires flexibility in delivery approach using Waterfall and Agile methodologies where appropriate, running structured projects where appropriate, while also applying Agile practices for iterative or cross-functional initiatives. Beyond managing scope, budget, and quality, the Delivery Manager will drive business value realisation, act as the focal point between stakeholders and suppliers, and ensure the delivered solution is sustainable, safe, and fit for operations.

Accountabilities

• Lead delivery of assigned projects/programmes within the sub-domain, ensuring on-time, on-budget, and high-quality outcomes.
• Oversee supplier sourcing, contracting, and delivery management for operational technology solutions, ensuring alignment with enterprise standards and operational needs.
• Develop and maintain the overall project plan, risk log, and dependency map in line with agreed business objectives.
• Facilitate requirements gathering and solution definition, balancing operational safety, compliance, and innovation.
• Establish and maintain a stakeholder engagement plan, ensuring clear, timely, and tailored communication at all levels (including steering committees).
• Work with Business Analysts and Product Owners to manage scope, requirements traceability, and change control.
• Ensure benefits are tracked, measured, and reported, with lessons learned embedded into future deliveries.
• Act as delivery coach for mixed Agile/Waterfall environments, ensuring delivery teams operate effectively and adopt fit-for-purpose practices.
• Proactively manage risks, issues, and dependencies across suppliers and internal teams, escalating where required.