Department Manager Chalhoub Group

What you'll be doing

Our Menswear Department Manager is responsible for leading our frontline team towards the achievement of our annual KPI s while delivering exceptional Guest Experiences; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store

Key Responsibilities

• Nurture talent within team through coaching, mentoring, on-the-job and training initiatives; ensure top talent is representing Tryano
• Drive optimal eNPS through people experience initiatives and ensuring a strong culture on the ground
• Oversee Department's operations related to Product, Retail, Sell through, VM and overall frontline team allocation
• Partner with concession team to ensure alignment in Tryano tone of voice and guest experiences
• Act as the manager on duty for the store based on schedules
• Ensure customer data is properly captured by the department team to ensure customized retail experiences and loyalty
• Promote loyalty program (MUSE) and ensure department team knowledge about app offerings etc.
• Ensure alignment across personal shoppers and Department frontline team are working towards the same goal, tone of voice and experience
• In partnership with the buying team and head of retail, propose opportunities to maximize sales, opportunities and competitive edge
• Support in-store CX and activation initiatives in collaboration with marketing, partnership and PS teams
• Work closely with operations and after-sales teams to ensure a seamless 360 experience for all clients

What you ll need to succeed

• This opportunity is for Emiratisation. (For general Department Manager opportunities, please review the careers site for active vacancies)
• You Live and breathe fashion, with your own unique style and confidence to express it.
• Are well-connected in the UAE fashion, streetwear, sport, and creative scenes you re the person who knows where to be and who s who.
• Regularly attend the coolest events in the UAE, from fashion shows to art exhibitions, music gigs, or street culture gatherings.
• Bring a genuine passion for contemporary culture whether it s art, skateboarding, music, or design.
• Understand what people in the UAE want when it comes to fashion, brands, and trends even if you haven t worked in fashion retail before!
• Thrive in creative environments and enjoy inspiring others with your taste, ideas, and cultural knowledge.