Department Manager

Prada Group

JOB PURPOSE

To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.

RESPONSIBILITIES

BUSINESS

• Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
• Analyze the department performance and define the act ons required for ach eving the bus ness object ves.
• Give commercial suggestions to SM.
• Drive the team to exceed their KPIs.
• Be constantly up-to-date on market trend and share ns ghts w th relevant funct ons.
• Foster the ecommerce channel development.

CUSTOMER

• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engag ng and supporting the sales team n clientel ng act v ties and gains new local customers to grow department sales.

TEAM

• Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
• Identify h gh potent al collaborators for internal development opportunities.
• Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.

RETAIL

• Guarantee an in-depth product knowledge w th n the department, working w th the relevant functions to support product/ collection training needs.
• Prov de feedback and focused suggestions on department needs to the Store Manager.
• Guarantee the v sual presentat on of his/her department.
• Ensure effect ve and eff c ent back-of-house organization for the department and is responsible for the protect on of the company s assets as well as the staff grooming standards to be ensured.

KNOWLEDGE AND SKILLS

Passion and knowledge of the managed product category

Business driven

Team player with the ability to lead and influence peers

Strong customer service approach

Natural ability to serve our client

Confident, enthusiastic and positive

Problem solving

Organized and detail oriented

Market and product knowledge/passion

Business/Retail Management degree or equivalent is a plus

Interest in luxury/fashion, art and design

Fluent spoken English expected. Other languages are desirable