Desktop Support Analyst Jurong International

Posted on 29 Apr

Experience

1 - 7 Years

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You provide hands-on and remote technical support to employees, resolving issues related to hardware, software, and basic network connectivity. The goal is simple: minimize downtime and keep business operations running.

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, and mobile devices

  • Install, configure, and troubleshoot Windows/macOS systems

  • Support applications (Microsoft Office, Outlook, Teams, business apps)

  • Handle user account management (Active Directory, password resets)

  • Manage hardware issues (RAM, HDD/SSD, peripherals)

  • Assist with network issues (Wi-Fi, VPN, LAN connectivity)

  • Log and track issues in ITSM tools (ServiceNow, Jira, etc.)

  • Perform software installations, updates, and patching

  • Support onboarding/offboarding users

Desired Candidate Profile

Education & Qualification Requirements:

  • BS or Diploma or degree in IT / Computer Science

  • Certifications (optional but helpful): CompTIA A+ Microsoft (MCSA / Modern Desktop) ITIL Foundation

Keywords

  • Desktop Support Analyst

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Jurong International

  • A global multidisciplinary consultancy with 16,500+ professionals across 40+ countries

  • Delivering world-class infrastructure, buildings, and environmental solutions

  • Be a part of shaping our business and driving innovation initiatives.

About SJ Group:

Surbana Jurong Group is a global consulting engineering firm renowned for technical excellence across civil, structural, and specialist disciplines. We combine world class engineering, digital delivery, and collaborative culture to deliver high performance outcomes across the built environment. Our teams work across multi disciplinary infrastructure and complex urban development, with a strong focus on quality, innovation, and client partnership.

Read More

https://surbanajurong.wd3.myworkdayjobs.com/en-US/SJ_Careers/job/Dubai/Desktop-Support-Analyst_JR116289

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