Desktop Support Engineer

Confidential Company

Employer Active

Posted 23 min ago

Experience

2 - 8 Years

Monthly Salary

AED 2,000 - 6,000 ($541 - $1,621)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Address user tickets regarding issues reported on helpdesk
  • Provide first level technical support on Desktop/Laptops/Printers etc.
  • Installing Operating System, Applications and Computer Peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step by step instructions on phone if required
  • Conduct remote troubleshooting via remote desktop applications
  • Test alternative pathways until the issue is resolved
  • Follow up with users to ensure their systems are functional
  • Record technical issues and solutions in case logs on Helpdesk
  • Direct unresolved issues to the next level of support personnel
  • Report user feedback and potential product requests to the IT Incharge
  • Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.
  • Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.
  • Conduct regular maintenance checks and updates on computer systems to enhance performance and security.
  • Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.
  • Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.

Desired Candidate Profile


  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred for foundational knowledge.
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation to validate expertise.
  • Minimum of 2 years of experience in a desktop support role, demonstrating a proven track record in troubleshooting and user support.
  • Experience in working within corporate environments, providing insights into diverse user needs and complex IT infrastructures.
  • No specific nationality preference, but familiarity with local IT regulations and practices is a plus.
  • Fluency in English is essential; additional language skills are advantageous for supporting diverse user bases.
  • Proficient in Windows and macOS environments, with hands-on experience in various desktop applications and tools.
  • Strong analytical skills for diagnosing issues quickly and effectively, coupled with a detail-oriented approach to problem-solving.
  • Excellent communication skills to interact with users of varying technical abilities, ensuring clarity and understanding.
  • A patient and approachable demeanor, demonstrating a willingness to assist users in a friendly and supportive manner.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Confidential Company