Desktop Support Engineer (UAE National) eMinds

Multiple VacanciesEmployer Active

Posted 44 min ago

Experience

0 - 1 Year

Monthly Salary

AED 10,000 - 12,000 ($2,701 - $3,241)

Job Location

Other - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)

Nationality

Emirati (UAE)

Gender

Any

Vacancy

30 Vacancies

Job Description

Roles & Responsibilities

Job Summary:

Desktop Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.


Key Responsibilities:

  • Provide on-site and remote support for desktops, laptops, printers, and peripherals.

  • Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).

  • Install, configure, and upgrade end-user hardware and software as per IT policies.

  • Manage user accounts, access rights, and group policies in Active Directory.

  • Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.

  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution.

  • Assist with onboarding/offboarding activities (device setup, profile configurations).

  • Participate in IT asset inventory, audits, and compliance reporting.

  • Maintain documentation, FAQs, and user guides for common issues.

Desired Candidate Profile

Required Skills and Experience:

  • Fresher to 6 Months of minimum experience in IT end-user support or desktop support.

  •  Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.

  •  Experience with Active Directory, Outlook/Exchange, and remote support tools.

  •  Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).

  •  Understanding of IT security, endpoint protection, and patching.


Preferred Qualifications:

  • Bachelor’s Degree in Information Technology or a related field.

  • Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.

  • Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).

Employment Type

    Full Time

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Systems Support Engineer
  • Help Desk
  • Customer Service
  • Hardware Maintenance
  • IT Support Specialist
  • End-User Support Specialist
  • System Administration
  • PC Support Technician

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eMinds

At eMinds, we transcend traditional boundaries in the realm of recruitment and staffing, redefining the way organizations connect with top-tier talent. Our journey is fueled by a commitment to elevating businesses through strategic human capital solutions. As a wholly owned subsidiary of Etisalat Services Holdings (ESH), we have been catering to meet the demanding manpower needs of all the affluent sister companies under the umbrella of ESH alongside fulfilling the HR outsourcing requirements of our rich portfolio of external clients HR outsourcing services

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Mr. Syed Raza - NA

P.O. Box: 3838 Al Muhaisnah 2, PO Box No- 99100, Dubai, United Arab Emirates (UAE)

https://www.eminds.ae