Desktop Support Engineer L1

EXCIS COMPLIANCE LIMITED

What You ll Do:

• Provide first/second level desktop support for hardware, software, and application issues, both locally and remotely, including troubleshooting, documentation, and ticket management.
  
• Install, upgrade, maintain, and repair desktops, laptops, printers, and authorized software applications (Windows OS, Microsoft Office, Cisco Jabber, etc.), including basic support for Mac systems.
  
• Collaborate with supervisors, managers, and third-party vendors to resolve complex issues, ensure operational consistency, and provide guidance to other Band 1 technicians.
  

Requirements

What you need:

• 2 3 years of experience in Windows desktop support.
  
• Knowledge of multiple Windows operating systems (XP, 7, 8.1, 10) and Microsoft Office suites.
  
• Basic understanding of Mac OS, networking fundamentals, and servers.
  
• Experience with troubleshooting hardware, printers, peripherals, and network connectivity.
  
• Strong communication, documentation, and problem-solving skills, including familiarity with ticketing systems.