Desktop Support Engineer L1

EXCIS COMPLIANCE LIMITED

Posted on 15 Dec

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


What You ll Do:

  • Provide first/second level desktop support for hardware, software, and application issues, both locally and remotely, including troubleshooting, documentation, and ticket management.
  • Install, upgrade, maintain, and repair desktops, laptops, printers, and authorized software applications (Windows OS, Microsoft Office, Cisco Jabber, etc.), including basic support for Mac systems.
  • Collaborate with supervisors, managers, and third-party vendors to resolve complex issues, ensure operational consistency, and provide guidance to other Band 1 technicians.


Requirements

What you need:

  • 2 3 years of experience in Windows desktop support.
  • Knowledge of multiple Windows operating systems (XP, 7, 8.1, 10) and Microsoft Office suites.
  • Basic understanding of Mac OS, networking fundamentals, and servers.
  • Experience with troubleshooting hardware, printers, peripherals, and network connectivity.
  • Strong communication, documentation, and problem-solving skills, including familiarity with ticketing systems.


Company Industry

Department / Functional Area

Keywords

  • Desktop Support Engineer L1

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