Desktop Support Engineer L1

Gerab System Solutions LLC

Posted 30+ days ago

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Technology/Engineering(Electronics/Telecomunication)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Support End Users PCs, workstations and network infrastructures.

  • Coordinate and perform in-depth tests, installation checklists including customer reviews.
  • Attend post implementation and support service requests.
  • Perform server security audits, system backup procedures and other recovery processes in accordance with the customers disaster recovery and business continuity strategies.
  • Create and maintain documentation as it relates to system configuration, processes and installation steps.
  • Provide orientation and training to customers for all modified and newly installed systems.
  • Update call management system with service timing, resolution steps performed.
  • Update Implementation timesheets.
  • Keep up to date on skills and certifications.
  • Creating SOW for the projects and defining the prerequisites and timeline.

Desired Candidate Profile

Knowledge & Experience:

  • Bachelor s of Engineering in IT. Master s Degree will be an asset.
  • 3+ years of experience in Desktop Support role.
  • UAE or Middle East Market experience is advantageous.

Skills:

  • Should possess good interpersonal and English communication skills.

Company Industry

Department / Functional Area

Keywords

  • Desktop Support Engineer L1

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Gerab System Solutions LLC

https://www.gerabsys.com/careers/

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