Desktop Support Technician
EXCIS COMPLIANCE LIMITED
Posted on 2 Sep
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Experience
1 - 7 Years
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
- Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
- Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
- Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
- Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
- Up-to-date documentation, knowledge base articles, and standard operating procedures.
- Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
- Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Desktop Support Technician
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EXCIS COMPLIANCE LIMITED
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