Destination Manager

Desert Adventures

AREAS OF RESPONSIBILITIES

Destination Oversight & Strategy

• Design and implement a destination-specific strategy that aligns with the company's global vision and commercial goals.
• Continuously evaluate market trends, competitor offerings, and client feedback to develop innovative, experience-rich travel products.
• Identify and capitalize on destination-specific opportunities to grow revenue, improve margins, and enhance guest satisfaction.Identify market trends and client preferences to design.
• innovative and competitive packages.
• Ensure the destination portfolio aligns with the company s strategic goals and brand positioning.

Supplier & Partner Management

• Build, manage, and optimize a high-performing network of local suppliers, including hotels, venues, guides, transportation providers, and activity operators.
• Negotiate rates of services providers, ensuring cost efficiency, favourable terms, and service quality standards are met.
• Ensure all partners comply with health, safety, legal, and environmental regulations.
• Monitor supplier performance and ensure compliance with service-level agreements.

Operational Execution

• Oversee the end-to-end delivery of programs, from itinerary planning to on-ground execution, ensuring smooth, high-quality experiences.
• Coordinate and oversee all logistics for tours, events, and ground handling services.
• Implement operational systems, checklists, and contingency plans to ensure consistency, reliability, and responsiveness.
• Monitor daily operations, handle service issues, and proactively resolve incidents or emergencies in real time.
• Respond to on-the-ground issues promptly and effectively.

Team Leadership

• Recruit, train, and manage local teams, guides, and freelance staff to uphold company standards and guest expectations, deliver consistent, high-quality service.
• Develop a performance culture through regular feedback, coaching, and structured evaluations.
• Foster a collaborative, motivated, and guest-focused team environment.
• Promote a culture of safety, accountability, and customer satisfaction.

Quality Control & Reporting

• Implement and maintain quality assurance procedures to ensure seamless customer journeys.
• Conduct regular audits, field visits, and mystery checks to assess service delivery.
• Monitor client satisfaction metrics (e.g., in-resort feedback and post-trip reviews) and implement
• improvements based on insights.
• Prepare reports on destination performance, client satisfaction, and incident resolution.

Sustainability & Compliance

• Ensure all destination activities comply with legal, safety, insurance, and ethical tourism standards.
• Promote sustainability initiatives within the destination, supporting responsible tourism practices.
• Maintain a robust risk assessment and mitigation framework for all operations.

Stakeholder Engagement & Representation

• Serve as the key representative of the company within the destination, maintaining strong relationships with local tourism boards, government entities, and community stakeholders.
• Attend trade shows, familiarization trips, and industry events to promote the destination and the company s brand.
• Collaborate with global sales, marketing, and product teams to support destination promotion and sales enablement.