Director - Digital Transformation & IT.DHCM

Merex Investment Group

Key Responsibilities/Accountabilities

Digital Transformation Strategy

• Lead the design and execution of digital transformation programs across business units.
• Drive innovation through adoption of emerging technologies such as AI, IoT, RPA, and data analytics.
• Ensure alignment of digital initiatives with corporate strategy, sustainability goals, and customer experience objectives.
• Promote a culture of digital-first thinking and continuous improvement within the organization.
• Enterprise Applications & Technology Management
• Oversee implementation, integration, and optimization of enterprise platforms such as Salesforce Service & Marketing Cloud, Maximo (CAFM), Genesys (Contact Centre), Farvision (ERP/Strata), Oracle Fusion, Qualtrics, Sprinklr, and other strategic systems.
• Ensure platforms are configured to deliver business value, operational efficiency, and customer engagement.
• Establish enterprise architecture principles to ensure scalability, security, and interoperability of systems.
• Monitor system performance, manage upgrades, and ensure vendor SLAs and contracts are met.

IT Service Delivery & Governance

• Provide leadership for IT service management, infrastructure, and application support functions.
• Ensure IT services meet agreed service levels and business expectations.
• Implement governance frameworks, IT policies, and cybersecurity practices to safeguard business operations.
• Drive cost optimization, budget management, and IT portfolio oversight (approx. AED 35M).

Data & Analytics

• Lead data governance, master data management, and advanced analytics initiatives.
• Ensure data integrity, accessibility, and security across enterprise systems.
• Drive adoption of data-driven decision-making through dashboards, KPIs, and predictive analytics.
• Partner with business units to identify AI and analytics use cases that enhance productivity and service delivery.

Stakeholder & Vendor Collaboration

• Act as a trusted advisor to senior leadership, ensuring IT and digital strategies support business growth.
• Collaborate with stakeholders across DHCM and DHRE to deliver enterprise-wide transformation.
• Build and manage strategic partnerships with technology vendors, consultants, and service providers.
• Represent the IT function in steering committees, executive forums, and cross-functional programs.

Leadership & Team Development

• Lead, mentor, and develop high-performing IT and digital transformation teams.
• Foster a collaborative, innovative, and agile working culture.
• Build organizational capability in emerging technologies and digital competencies.
• Champion continuous professional development and knowledge sharing within the IT department.

Knowledge & Experience

• Bachelor s degree in information technology, Computer Science, Engineering, or related field (Master s preferred).
• 12+ years of progressive experience in IT and digital transformation, with leadership in enterprise applications, IT strategy, and large-scale technology programs.
• Proven expertise in managing multi-platform enterprise ecosystems (Salesforce, Maximo, Oracle Fusion, Genesys, ERP systems, analytics platforms).
• Strong understanding of digital transformation strategies, enterprise architecture, and data management.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in budget and vendor management for large-scale IT portfolios.
• Knowledge of industry best practices, ITIL frameworks, and emerging technology trends.