Director of Culture Transformation

Great Place To Work Institute

Key Responsibilities

1. Culture Coaching & Consulting Delivery

Lead the Culture Coaching Department and ensure consistency, quality, and alignment with Great Place to Work global standards.

Oversee and deliver coaching engagements across the Middle East (UAE, KSA, Qatar, Oman, Bahrain, and Egypt), including advisory services:

Culture Coaching sessions and leadership development

Focus Groups, Action Planning Workshops, and Manager Development sessions

Leadership alignment and internal culture transformation projects

Manage a team of internal culture coaches and external facilitators to ensure seamless project execution.

Oversee customer experience and quality monitoring through Zoho CRM, ensuring high satisfaction and adherence to delivery timelines.

2. Brand Building & External Representation

Represent Great Place to Work Middle East in conferences, webinars, and regional events.

Deliver keynote sessions and workshops that strengthen GPTW s reputation as a thought leader in workplace culture.

Author blogs, insights, and other thought leadership content that supports marketing and client engagement.

Lead the Accelerate Retention Committee to enhance customer renewal and retention initiatives.

4. Internal People Development & Leadership

Serve as a Culture Coach to the internal leadership team, driving the company s own workplace culture initiatives.

Lead the People Development Team to implement leadership development and employee engagement activities.

Mentor and develop junior coaches to enhance internal capability and maintain service excellence.

Actively contribute to leadership meetings and strategic discussions as a key member of the management team.

Present a 6-month performance milestones focused on retention, delivery quality, and internal coach development.

Key Performance Indicators (KPIs)

Focus Area

Target / Indicator

Services Target

To Be Discussed

Customer Satisfaction

100% post-project satisfaction rating

Brand Impact

Speaking engagements, authored content, conference participation

Coaching Quality

Positive feedback from clients and Managing Directors

Requirements

Strategic mindset with strong business acumen and consultative selling skills.

Deep expertise in culture transformation, leadership development, and organizational psychology.

Proven facilitation and executive coaching capability.

Exceptional communication and client relationship management skills.

Skilled in data interpretation, insights storytelling, and solution design.

Proficiency in Zoho CRM, Emprising, and productivity tools (MS Office / Google Workspace).

Detail-oriented while still able to communicate the "big picture."

Ability to engage with senior leadership teams and influence decision-making.

Strong technical and analytical skills; ability to interpret and translate survey data into actionable insights.