Director Of Housekeeping RIXOS

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Strategic planning and vision of the department
• Effective recruitment, selection & development of leaders and colleagues
• A coaching nature and empathetic approach to leadership, positively impacting colleague satisfaction, and the guest experience
• Ensure high morale through recognition and the removal of identified barriers
• Search for industry trends and implement enhancements to product and service
• Track and address all guest comments and concerns
• Ensure company Rooms core standards are implemented and audited for consistency
• Develop/update job Task Checklists and standard operating procedures for all shifts and positions
• Prepare department operational budget
• Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five-year capital plans
• Plan, cost and execute capital expenditures
• Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas.
• Effective purchasing program allowing for operating supplies and expenses within budget
• Ensure effective scheduling, vacation planning and department productivity
• Provide necessary resources, functional tools & equipment to get the job done including linen
• Effective everyday communications, including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs
• Foster positive cross departmental relationships to create a seamless experience
• Consistently offer welcoming, friendly and warm service to external and internal guests
• Follow detailed cleaning standards as set through our ALL Safe Stay Well, Forbes, Leading Quality Assurance and Accor s brand standards
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Monitor the progression of work assigned to all housekeeping associates including supervisors and managers.
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
• Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities