Director of Housekeeping
AccorHotel
Employer Active
Posted on 18 Sep
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Experience
2 - 5 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job description:
- Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs
- Foster positive cross departmental relationships to create a seamless experience
- Consistently offer welcoming, friendly and warm service to external and internal guests
- Follow detailed cleaning standards as set through our ALL Safe Stay Well, Forbes, Leading Quality Assurance and Accor s brand standards
- Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
- Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
- Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
- Monitor the progression of work assigned to all housekeeping associates including supervisors and managers.
- Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement
- Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
- Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
- Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities
Desired Candidate Profile
Your experience and skills include:
- Bachelor s degree and/or Hotel Management degree an asset
- Previous experience in a similar role within a 5-star hotel a benefit (preferably 2 3 years of experience).
- Computer literacy in Microsoft programs (Outlook, Teams, Word, PowerPoint, Excel) and a high level competency with administrative duties
- Ability to create a community which supports a collaborative environment focusing on colleague needs to build strong relationships
- Excellent interpersonal skills with ability to communicate with all levels of talent from diverse backgrounds
- Fluent spoken and written English
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Director Of Housekeeping
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AccorHotel
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