Director of Learning & Development Four Seasons Hotel

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel s needs by identifying and implementing learning and performance improvement strategies that support the hotel s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

u>Four Seasons Hotel Riyadh /u>

Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.

u>Food & Beverage /u>

The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.

Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.

u>SPA and Wellness/u>

Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.

u>Knowledge and Skills/u>

• Minimum of 3 years experience working in a Learning & Development in a managerial capacity.
• Experience in adult education or a similar environment.
• Experience in hotel operations, preferably luxury hospitality or other service environments.
• Experience managing in diverse cultures.
• Excellent communication skills
• Facilitation skills
• Instructional design skills
• Strong analytical and critical thinking skills (i.e., ability to identify when training is the actual solution and provide it if required)
• Coaching skills
• Influencing skills
• Adult learning styles and principles
• Needs Assessment methodologies and learning needs identification.
• Learning technologies, such as e-learning options and distance learning
• Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick s 4 levels.
• Project planning tools and processes
• Communication and influencing strategies.
• Basic budgeting, accounting, and financial management
• Current on industry trends affecting workplace learning.
• Is a skilled Learning Professional with experience in successfully managing all aspects of the learning function including needs analysis, learning planning, training delivery, training design, business partner and impact measurement
• Is a good judge of people, quickly understands the environment and coaches other to improve long-term outcomes.
• Can successfully develop someone without direct reporting line.
• Able to influence and push back with challenging and varied senior stakeholders including property Planning Committee and RVP
• Excellent analytical skills and ability to identify pattern in data to make recommendations in an environment with competing demands.
• Strong written and verbal communication skills in English and preferably in a second language that will provide further support based on multiple properties.
• Proven ability to manage multiple priorities with lean resources while delivering high quality results.
• Proactive, hands on and able to operate autonomously.