Director of Spa ACCOR

- Develop and implement regional spa strategies aligned with brand and business objectives

• Lead and oversee all spa and wellness operations across Rixos properties in the region
• Ensure consistent luxury spa service standards across all hotel properties
• Design and optimize spa menus, wellness programs, and treatment offerings
• Drive spa revenue growth through innovative packages, promotions, and retail strategies
• Monitor spa financial performance including revenue, cost control, and profitability
• Ensure exceptional guest experience and service quality across all spa facilities
• Recruit, train, and develop spa teams including therapists, managers, and wellness staff
• Establish and maintain standardized spa SOPs, protocols, and treatment guidelines
• Oversee inventory and procurement of spa products, equipment, and retail items
• Ensure compliance with health, safety, hygiene, and wellness regulations
• Conduct regular spa audits and quality inspections across all properties
• Analyze guest feedback and implement continuous improvement initiatives
• Introduce new wellness trends, therapies, and holistic experiences
• Collaborate with Sales & Marketing to promote spa services and wellness offerings
• Manage spa budgets, pricing strategies, and revenue optimization initiatives
• Support pre-opening spa design, setup, and operational readiness for new hotels
• Coordinate with F&B, Fitness, and Entertainment teams for integrated wellness experiences
• Ensure proper maintenance and presentation of spa facilities and equipment
• Lead regional spa team meetings and performance reviews
• Report spa performance, challenges, and strategic initiatives to the VP of Operations

Qualifications

• Bachelor s degree in Hospitality Management, Spa Management, Wellness Management, or related field
• Professional certifications in Spa Therapy, Wellness, or Holistic Health are an advantage
• 8 15+ years of experience in spa and wellness operations
• Minimum 5 years in a senior regional or multi-property spa leadership role
• Strong experience in luxury hotel spas or resort wellness operations
• Proven expertise in spa revenue management and treatment menu development
• Strong understanding of wellness trends, therapies, and luxury guest expectations
• Experience managing large spa teams across multiple properties
• Strong leadership, customer service, and operational management skills
• Fluency in English; Arabic is an advantage