Director of Spa

AccorHotel

Develop and implement regional spa strategies aligned with brand and business objectives Lead and oversee all spa and wellness operations across Rixos properties in the region Ensure consistent luxury spa service standards across all hotel properties Design and optimize spa menus, wellness programs, and treatment offerings Drive spa revenue growth through innovative packages, promotions, and retail strategies Monitor spa financial performance including revenue, cost control, and profitability Ensure exceptional guest experience and service quality across all spa facilities Recruit, train, and develop spa teams including therapists, managers, and wellness staff Establish and maintain standardized spa SOPs, protocols, and treatment guidelines Oversee inventory and procurement of spa products, equipment, and retail items Ensure compliance with health, safety, hygiene, and wellness regulations Conduct regular spa audits and quality inspections across all properties Analyze guest feedback and implement continuous improvement initiatives Introduce new wellness trends, therapies, and holistic experiences Collaborate with Sales & Marketing to promote spa services and wellness offerings Manage spa budgets, pricing strategies, and revenue optimization initiatives Support pre-opening spa design, setup, and operational readiness for new hotels Coordinate with F&B, Fitness, and Entertainment teams for integrated wellness experiences Ensure proper maintenance and presentation of spa facilities and equipment Lead regional spa team meetings and performance reviews Report spa performance, challenges, and strategic initiatives to the VP of Operations