Dispatch & Operations Coordinator

Evolve

Multiple VacanciesEmployer Active

Posted on 30 Sep

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Evolve Middle East, the outsourced operations partner for Royal Care (mobile car-wash services in KSA), is hiring a Dispatch & Operations Coordinator based in Egypt (working on KSA hours).

The role involves planning daily driver routes, managing customer interactions via WhatsApp and phone, and ensuring accurate end-of-day sales and duty records.

What you ll do

Build the daily route plan for drivers (cluster by area/time, update live when plans change).

Answer WhatsApp Business & calls: confirm/reschedule bookings, solve issues, and upsell suitable add-ons.

Enter sales, payments, and duty times on Excel/Google Sheets; close the day with an accurate report.

Open & follow up complaints to resolution 24h, coordinating with field supervisors.

Work hour-to-hour with Ops Lead & Field Supervisor to keep scheduled vs. actual aligned.

Maintain clean records (contacts, bookings, cancellations, notes) and share a quick EOD summary.

Performance anchors

WhatsApp reply time 30 min in working hours.

On-time service adherence 90% within 15 min window.

Data completeness/accuracy 99% at day close.

CSAT 4.6/5; steady booking conversion from inbound inquiries.


Desired Candidate Profile

  • 2 5 years in dispatch/operations or customer support in a fast-moving environment.
  • Solid Excel/Sheets: Pivot, (X)LOOKUP, basic data cleaning/validation.
  • Confident WhatsApp Business use (labels/templates), clear phone etiquette.
  • Organized, calm under pressure, and good at prioritizing many moving parts.
  • Arabic (native-level) + workable English; basic geography awareness of KSA cities helps.
  • Flexible for shift rotation/occasional overtime aligned to KSA operations.
  • Nice to have: light sales/upsell skills; familiarity with car-care services.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Data Entry
  • Operations
  • Back Office Processing

Keywords

  • Dispatch & Operations Coordinator

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Evolve

https://wuzzuf.net/jobs/p/zr6sn6row0rv-dispatch-operations-coordinator-evolve-cairo-egypt