Doorman SWISSOTEL

Greets consistently and professionally our guest to provide a warm welcome or farewell. Assists our guests promptly, enhancing our reputation for excellence and delivers courteous and efficient services in order to meet and exceed guest expectations and creates a lasting impression of warmth and hospitality

Ensures the uniform provided is kept in good condition clean, presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image for our guest

Maintains and ensures cleanliness is to the maximum throughout the entrance area and lobby. No clutter or other debris is found along the escorting routes or anywhere on the hotel premises

Ensure to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure and invites them to return

Ensure guests are personally greeted by name (if known), directs / escorts guests to the reception (as per LQA standards) and assists guests with directions or inquiries about hotel events, functions or services to make them feel expected and welcomed

Mans the main entrance door to welcome and bid farewell to guests, while maintaining a smooth traffic flow at curb side as well as driveway. Coordinates guests in lobby and main entrance to ensure smooth entry and exit of guests to and from the hotel

Opens car doors for arriving and departing guests. Assists guests with luggage or belongings and escorts them to the lobby or any pre-arranged transport

Assists guests in providing taxis on request

Checks the arrivals and departures reports for a better handling and anticipation of our guests needs. Maintains awareness of guest profile through Opera PMS guest history

Actively elicits guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction

Forwards all guest complaints or problems to the guest relations manager

Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries

Establishes, promotes and maintains good public relations and enhances sales for the hotel at every opportunity

Raises/Lowers national flags and/or hotel flag when required

Ensures in liaison with the valet drivers that cars are delivered within 10 minutes upon guest request

Adheres to all company and hotel rules & regulations at all times

Cooperates in the performance of any reasonable task requested by company manager, executives and guests