Duty Manager/ Department Manager Al Futtaim Private Company (LLC)

Employer Active

Posted on 18 Dec

Experience

5 - 10 Years

Job Location

Other - Kuwait

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Lingerie Department Manager/ Duty Manager are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.


Customer Service

  • Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
  • Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
  • Replying to all customer feedback and following up actions within the department on a daily basis
  • Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
  • Delivers friendly, knowledgeable and efficient service within the department.

Store Operations

  • Ensure store opening and closing procedures are adhered to.
  • Ensure Store cover is planned and implemented properly.
  • Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
  • Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
  • Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
  • Safety procedures need to be implemented in line with company policy.
  • Adherers to Standard Operating Procedures (SOP) manual on day to day basis

People Management

  • Newcomers and staff are properly inducted and trained.
  • Manage department colleague's Performance Development  Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
  • Effectively manages conflicts & motivating colleagues to perform to their best of the abilities

Desired Candidate Profile

  • Knowledge of customer service principles and processes
  • Knowledge of sales principles
  • The ability to lead and motivate a team
  • Excellent communication and 'people' skills
  • A strong commitment to customer service
  • The ability to work under pressure and handle challenging situations
  • Confidence, drive and enthusiasm
  • Decision-making ability and a sense of responsibility
  • The ability to understand and analyze sales figures
  • Good MS excel and word skills
  • Some heavy lifting

What equips you for the role:

  • Bachelor Degree
  • 5-7 years’ experience in in similar role with Retail sales background.
  • Retail Background
  • Acumen and the ability to communicate with individuals at all levels
  • Taking Initiative
  • Drive for Results
  • Good communication skills (verbal and written)
  • Strong/excellent attention to detail

Employment Type

    Full Time

Company Industry

  • Retail

Department / Functional Area

  • Store Operations (for Retail Industry)

Keywords

  • Team Management
  • Assistant Manager
  • Leadership
  • Operations Manager
  • Front Of House Manager
  • Problem-Solving
  • Scheduling
  • Department Head
  • Unit Manager

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)

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