Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Join our Front Office leadership team as a Duty Manager, where you will play a key role in maintaining exceptional guest experiences, leading our Front Office team, and ensuring the smooth operation of daily hotel activities. This position is ideal for an experienced hospitality professional ready to take the next step into hotel leadership within a supportive, high performing environment.
Your key responsibilities will include but not limited to:
- Work on the Front Desk as needed and act as Manager on Duty during shifts.
- Handle guest enquiries, feedback, and complaints professionally, ensuring timely service recovery.
- Lead, support, and train Front Office team members to maintain high service standards.
- Communicate updates on policies, rates, and property information clearly to the team.
- Ensure all team members follow hotel policies, procedures, and service expectations.
- Drive up-sells as part of Hotel revenue management culture
- Motivate and empower team members to problem solve and surprised our guests with heartfelt moments.
Desired Candidate Profile
Whilst talent and attitude are our primary requirements, you also have:
- 12 months of relevant work experience
- Minimum three years experience in the hospitality industry
- Valid First Aid Certificate
- Strong leadership skills with the ability to motivate and develop a team.
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Possess a strong background in Front Office procedures and Opera PMS
- Immaculate personal presentation and high level of communication - both written and verbal.
- The ability to work a flexible 7-day roster
- Ability to lead by example and create a positive, team-oriented work culture
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Duty Manager - Front Office
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com