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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Is present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction
- Handles guest comments and complaints, ensures follow up
- Develop close relationships with guests to encourage loyalty
- Ensure guests receive a warm and friendly welcome
- Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
- Ensures that guests receive a warm and personal welcome from the team
- Organise the host-ables for optimum effectiveness
- Knows the behaviours patterns of regular guests and issues instructions to the different teams within the department
- Pleasant personality with a good appearance.
- Service and guest oriented
- Very good command of both written and spoken English.
- Another language in addition will be an asset.
- Strong leadership skills
- 2 years experience in FO supervisory role.
- Opera experience is a must
- Physical Ability to stand for 8 hours daily
- Ability to work on shift basis.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Duty Manager
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