Duty Manager Five Hotels and Resorts

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Duty Managerspan> will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We re Looking For

• Previous experience in a similar role, managing a diverse team, in a Luxury Hotel environment in the UAE. Previous service experience is beneficial.
• Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
• 'FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Comprehensive understanding of Health and Safety Regulations, and Security Procedures.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow FIVERs.
• A Positive and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• Strong understanding of Industry Regulations is beneficial.
• A hands-on attitude, fuelled by a Can-Do! Spirit.

Key Responsibilities

• Passionately commits to delivering FIVE-Styled Service, valuing time as the new luxury, and exceeding even the highest Guest Expectations.
• Engages closely with Guests, extending warm greetings and providing Personalised Assistance, with a particular focus on VIP Guests and Long-Stay Patrons, ensuring an Unforgettable Experience.
• Initiates engaging conversations with Guests, offering general assistance and curating a Bespoke Experience.
• Extends a breathtaking welcome to VIP Guests and esteemed Corporate Clients upon their arrival, setting the tone for a truly Extraordinary Journey at FIVE.
• Manages, documents, and swiftly resolves all Guest Complaints, ensuring that every concern is handled with the utmost Care and Attention to Detail.
• Presides over the Hotel Lobby and other Public Areas, especially during busy periods, creating a FIVE-Star Atmosphere.
• Seamlessly coordinates the Services and Special Amenities provided to our cherished Long-Stay Guests, creating a Next-Level Experience tailored to their needs.
• Understands all Credit Procedures, ensuring their efficient and precise application.
• Keeps abreast of FIVE Products, Services, Policies, and Emergency Procedures, reflecting a commitment to excellence.
• Manages and conducts Health and Safety Procedures, including fire walks and food safety investigations to maintain our industry-leading standards.
• Monitors and evaluates Guest Satisfaction Reports, implementing visionary actions to elevate the guest experience.