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Experience
1 - 7 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a dynamic and customer-focused Duty Manager to join our team in Dubai, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences and smooth daily operations.
- Oversee daily hotel operations, ensuring the highest standards of service excellence
- Respond promptly and effectively to guest inquiries, feedback, and concerns
- Manage and resolve guest complaints, turning challenges into positive experiences
- Build genuine connections with guests, making them feel truly at home
- Collaborate closely with department heads to improve workflows and service quality
- Conduct regular safety rounds and lead emergency response efforts when necessary
- Monitor and maintain compliance with hotel policies and local regulations
- Train and mentor staff to uphold service standards and foster a positive work environment
- Manage shift handovers, ensuring smooth transitions between teams
- Analyze guest feedback and implement improvements to enhance overall guest satisfaction
Desired Candidate Profile
Proven experience in hospitality management, preferably in a similar role
- Strong leadership skills with the ability to motivate and guide team members
- Excellent problem-solving abilities and decision-making skills
- Outstanding communication and interpersonal skills
- Proficiency in hotel management software and systems
- In-depth knowledge of hotel operations, safety procedures, and industry best practices
- Ability to remain calm and effective under pressure
- Flexible availability to work various shifts, including mornings, afternoons, and evenings
- Proactive and independent work ethic with a keen eye for detail
- Passion for hospitality and commitment to delivering exceptional guest experiences
- Adaptability to a dynamic work environment and changing priorities
- Strong organizational skills with the ability to multitask efficiently
- Customer-focused mindset with a drive for continuous improvement
- Team player mentality with the ability to collaborate across departments
Company Industry
Department / Functional Area
Keywords
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SO/
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury./em> /p>