Duty Manager ACCOR

Posted 30+ days ago

Experience

3 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.

  • Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere
  • Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments
  • Manage guest relations, addressing concerns and enhancing overall satisfaction
  • Coordinate with various departments to maintain seamless communication and operations
  • Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue
  • Conduct regular team meetings and training sessions to improve performance and motivation
  • Ensure compliance with company policies, local regulations, and safety standards
  • Handle emergency situations and make critical decisions when necessary
  • Prepare and analyze reports on key performance indicators
  • Continuously seek ways to improve guest experiences and operational efficiency

Desired Candidate Profile

Proven experience in a similar role within the hospitality industry

  • Strong leadership and team management skills
  • Excellent customer service orientation with a friendly and empathetic approach
  • Detail-oriented with the ability to multitask and work efficiently under pressure
  • Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS
  • Strong problem-solving skills and ability to make quick, assertive decisions
  • Excellent communication skills, both verbal and written
  • Financial acumen for managing rates and overbooking strategies
  • Flexibility to work varying shifts, including nights, weekends, and holidays
  • Bachelor's degree in Hospitality Management or related field preferred
  • Fluency in English; knowledge of Arabic or other languages is a plus

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Duty Manager

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ACCOR

Overlooking one of Cairo s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Read More

https://careers.accor.com/global/en/job/duty-manager-in-fairmont-nile-city-cairo-egypt-jid-83427