Duty Manager

AccorHotel

Job Summary:

The Duty Manager is responsible for overseeing the daily operation of both Habitas AlUla and Caravan by Habitas during their shift. This leadership role ensures the smooth coordination of all departments and maintains the highest level of guest satisfaction, safety, and operational excellence. The Duty Manager acts as the key point of contact for guests, manages incidents, supports team performance, and represents senior management in their absence.

Key Responsibilities:

Guest Services & Experience

• Serve as the primary point of contact for all guest inquiries, complaints, and emergencies during shift coverage.

• Ensure prompt resolution of guest issues with a focus on service recovery and satisfaction.

• Monitor VIP arrivals, special requests, and personalized guest experiences.

• Ensure consistent service standards across Habitas AlUla and Caravan by Habitas properties.

Operational Oversight

• Supervise the daily operations across all departments, including Front Office, Housekeeping, F&B, Security, Engineering, and Guest Experience.

• Conduct regular property and caravan site walk-throughs to ensure cleanliness, safety, and proper maintenance.

• Support departmental teams during peak times or in the event of staffing shortages.

• Review daily reports, occupancy forecasts, and handover notes for effective shift planning.

Staff Coordination

• Act as the shift leader, ensuring effective communication among team members and departments.

• Assist in onboarding, coaching, and motivating staff during shift hours.

• Ensure staff adhere to company policies, grooming standards, and health & safety protocols.

Crisis & Incident Management

• Respond to and manage emergencies, incidents, and guest health/safety concerns professionally and efficiently.

• Coordinate with relevant departments and authorities when required.

• Prepare and submit incident reports to management.