Duty Manager, Property Management

Azad Properties

Overview:

This duty manager position manages and coordinates the day-to-day on-the-ground activities related to the allocated property to ensure effectiveness and efficiency in all operations and that all activities are performed in alignment with AZAD s policies, procedures, and practices, and operational efficiency in alignment with company policies.

Key Responsibilities of the Duty Manager

• Supervise daily operational activities to ensure they are in accordance with established procedures and company standards.
• Act as the primary contact for staff and guests, responding to requests, incidents, or emergencies promptly and effectively.
• Lead and support staff, providing guidance and ensuring a high level of customer service at all times.
• Monitor property facilities and coordinate timely resolutions of maintenance or safety concerns.
• Conduct regular walk-throughs and inspections of the premises to ensure cleanliness, security, and compliance with health and safety regulations.
• Prepare shift reports, handovers, and incident documentation in line with protocol.
• Oversee service delivery, including but not limited to reception, housekeeping, security, and guest relations.
• Support implementation of company policies and escalate non-compliance or critical issues to senior management as required.
• Coordinate with heads of department to deliver seamless guest experiences and operational efficiency.

Essential Qualifications and Experience for Duty Manager Role

• Bachelor s degree in Hospitality Management, Business Administration, or related discipline preferred.
• Minimum 5 years of supervisory or managerial experience in hospitality, facilities, or property management.
• Proven experience in team leadership, service improvement initiatives, and operational coordination.
• Demonstrated understanding of workplace health, safety, and compliance standards.
• Proficient in reporting, scheduling, and incident management systems.

Required Skills for Successful Duty Management

• Excellent communication and interpersonal skills with a customer-first mentality.
• Strong problem-solving, decision-making, and conflict resolution capabilities.
• Ability to multitask, prioritise, and maintain composure during high-pressure situations.
• Attention to detail and commitment to continuous improvement in service standards.
• IT literate, including proficiency in Microsoft Office Suite and operational software tools.
• Flexible to work varied shifts, including evenings, weekends, and public holidays as needed.

Preferred Certifications and Additional Attributes

• First Aid, Fire Safety, or Health and Safety qualifications are highly desirable.
• Experience handling guest or tenant escalations in a hospitality or property setting.
• Fluency in English is required; proficiency in Arabic is considered an advantage.
• Committed to upholding diversity and inclusion in the workplace.