E-Commerce Customer Service

Solotex

Posted on 22 Oct

Experience

1 - 2 Years

Job Location

Egypt - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Responsible for handling customer inquiries and concerns through inbound/outbound calls, SMS, Emails and social media channel.
  • - Identifying and assessing customers needs and communicate complex or repeated issues to management to avoid future recurrence.
  • - Staying abreast of company products, services and procedures making sure our friends always receive the right communication.
  • - Achieving the required performance metrics including productivity, customer satisfaction, quality of calls/emails and others.
  • - Build sustainable relationships and trust with customer accounts through open and interactive communication
  • - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • - Keep records of customer interactions, process customer accounts and provide periodical reports accordingly
  • - Always find and take extra miles to engage customers

Desired Candidate Profile

  • Bachelor s degree in a related field.
  • 1-2 years of experience in a contact center environment; experience within e-commerce industry is a must.
  • You possess a high level of ownership to promptly respond to and resolve customer queries.
  • You have the ability to communicate with multiple stakeholders internally and externally (couriers/customers/social media agencies) to efficiently understand and resolve incoming inquiries.
  • You need to be tech savvy and a fluent Arabic and English communicator.

Company Industry

  • Engineering Design & Consulting

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • E-Commerce Customer Service

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Solotex

https://wuzzuf.net/jobs/p/az27thyl0bmg-e-commerce-customer-service-solotex-sharqia-egypt