E commerce Executive Marknova

Key Responsibilities

Account & Customer Management

• Manage key e-commerce customers including Amazon, Noon, Delivery Hero, Careem, FirstCry, Mumzworld, Kibsons, and other marketplaces.

• Build and maintain strong relationships with customers to drive growth and long-term partnerships.

• Improve distribution by onboarding new customers and opening new accounts.

• Launch new and unlisted brands/expanding new SKUs with existing customers.

Business Planning & Forecasting

• Assist in building quarterly and annual business plans in collaboration with customers and brands.

• Share accurate sales forecasts with brands based on customer inputs and historical sales data.

• Analyze brand-wise and customer-wise forecasts monthly and ensure execution against plans.

• Track budgets with a focus on maximizing returns and profitability.

Sales Performance & Reporting

• Track customer scorecards covering sales, fundamentals, and operations to identify insights and growth opportunities.

• Prepare reports on brand performance, sales trends, and market insights using Excel and Power Point presentation.

• Analyze industry trends, competition, market dynamics, sell-in, and sell-out data.

Campaigns & Growth Initiatives

• Plan and execute monthly initiatives and campaigns for each customer.

• Track campaign execution and prepare detailed post-campaign reports highlighting gaps and opportunities.

• Grow customer performance by improving CARS score through continuous tracking of:

  • Content quality

  • Stock availability

  • Ratings and reviews

  • Share of search vs competitors

Content & Listing Management

• Coordinate with suppliers and brands to gather product content for all SKUs.

• Ensure accurate product listing and content updates as per each marketplace’s guidelines.

• Maintain a centralized content repository including images, titles, descriptions, and attributes.

• Update customers on discontinued or replacement SKUs.

• Add product variations to improve discoverability, ratings, and reviews.

Operations & Supply Chain Coordination

• Ensure readiness and availability of stocks across customer platforms.

• Manage end-to-end operational activities including:

  • Purchase order processing

  • Delivery scheduling

  • Invoice uploading

  • Returns validation and processing

• Use Amazon Vendor Central and Carrier Central for PO processing, invoicing, and delivery scheduling.

• Track SKU confirmation rates and fill rates on a monthly basis.

• Ensure 100% accurate daily order processing.

Finance & Collections

• Collect payments from customers by sharing:

  • Statements of Account (SOA)

  • Rebate deductibles

  • Credit notes

• Ensure timely collections to maintain healthy company cash flow.

Tracker & Data Management

• Maintain trackers for:

  • Content and availability

  • Assortment master list

  • Operational performance