E-Commerce Manager

JOUD Coffee

What you’ll own

Lead the day-to-day management of the e-commerce website as a live trading channel

Plan and execute online product launches, bundles, campaigns, gifting moments, and seasonal offers

Manage product listings, collections, pricing, descriptions, imagery, landing pages, and homepage updates

Maintain a premium, accurate, and commercially strong online presentation at all times

Improve key performance metrics including conversion, average order value, and repeat purchase

Coordinate CRM and lifecycle activity including key email flows and retention touchpoints

Work closely with operations, inventory, finance, customer support, and marketing to ensure smooth execution

Produce clear, actionable reporting and use performance data to drive decisions and improvements

Coordinate with external developers, agencies, and platform partners where needed

What we’re looking for

4–7 years of relevant experience in e-commerce, digital trading, or DTC brand management

Proven experience managing an e-commerce website for a consumer-facing brand

Strong understanding of digital merchandising, promotions, conversion, CRM, and customer journey optimization

Commercially minded, numerate, and confident using data to guide action

Highly organized, detail-oriented, and strong in execution

Able to move comfortably between strategy and day-to-day delivery

Strong cross-functional coordination skills and a clear sense of ownership

Experience in food and beverage, premium retail, lifestyle, gifting, or consumer brands is preferred

Preferred platform experience

Shopify or comparable e-commerce platforms

GA4 / Google Analytics

Klaviyo, Mailchimp, or similar CRM tools

Basic SEO and landing page best practices

Experience working with external web developers or digital agencies