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Job Description
Roles & Responsibilities
Enhance the sales features of Emirates.com to drive incremental revenue growth while optimizing customer satisfaction.
Monitor and analyse customer behavior to refine business strategies and achieve targeted online sales performance.
Collaborate with all Commercial departments to gather insights on e-commerce development needs, objectives, functionalities, and data requirements, ensuring seamless integration into the overall strategic prioritization.
Provide analytical support in identifying and evaluating business opportunities, leveraging commercial analytics and behavioral data to enhance the conversion of airline sales and ancillary services.
Facilitate the integration of Emirates Commercial Internet Booking Engine with Skywards, enabling customers to access a wide range of value-added services, including online redemption and miles-plus-cash payment options.
Oversee management reporting on internet sales, ensuring accurate tracking and data-driven insights for business optimization.
Conduct ongoing competitor research to identify valuable features and opportunities for booking engine enhancements aligned with market demands. Regularly compare pricing between benchmark websites and Emirates.com to identify where fare adjustments are needed.
Desired Candidate Profile
To be considered for the role you must meet the below requirements:
-
Degree or equivalent qualification (12+3) in Commercial/Sales with 5+ years of experience.
- Experience in Commercial in Sales, Research/Analysis
- Experience in online sales and distribution is essential.
- Experience in using analytical tools is highly advantageous.
Department / Functional Area
Keywords
- E-Commerce Sales Specialist
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The Emirates Group
At Emirates, we don t just connect destinations we create journeys defined by excellence, ambition, and opportunity. As part of our global team, you will represent a brand synonymous with world-class service while shaping our continued success in Finland. Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$18.4 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Currently, Emirates flies to over 125 destinations across 6 continents on a modern fleet of 180 wide-bodied aircraft... Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation.