EAGM Service Business Operation Leader
GE Healthcare
Posted on 6 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Service Business Operations Leader for EAGM region, you will drive operational excellence and execute the service business operations strategy by standardizing wing-to-wing processes, eliminating inefficiencies, leveraging digital tools for visibility and optimization. This role focuses on standardization, process optimization, and digitalization to ensure sustainability, efficiency, and data accuracy. The leader will empower teams, foster a culture of continuous improvement, and act as a change agent for leading operational transformation without engaging in day-to-day transactional activities.
Key Responsibilities:
- Build standardization across operational wing to wing flows and ensure sustainability for operational excellence.
- Analyze business operations activities to identify inefficiencies, discrepancies, outliers and eliminate manual workload.
- Define and maintain special processes for Business Operation with Commercial Operation, Service Delivery, and Sales.
- Simplify operational processes to improve efficiency and visibility for process optimizations.
- Facilitate creation of a 360 dashboards for operational activities visibility to utilize digitalization.
- Review existing contract entries and resolve system or process defects to eliminate backlogs.
- Define clear contractual setups in CRM (S-max) and ensure accurate, systematic contract management.
- Driving and initiating projects for service business operations performance improvement.
- Monitoring and improvement of KPI, metrics
- Analyze core business data and Installed Base (IB) issues, design implement systematic solutions to ensure accuracy.
- Monitor regional and global operational dashboard indicators to identify and resolve process defects.
- Create and support processes for contract and non-contract management, billing, warranty, and end-of-life workflows.
- Act as a change agent for operational transformation and adapt teams accordingly.
- Empower teams and drive mindset change toward continuous improvement.
Desired Candidate Profile
Qualifications;
- Bachelor s Degree level
- 5-7 years of Operational Management Experience in service, technology, or operations, preferably in Healthcare Business.
- Proven ability to analyze complex data, identify inefficiencies, and implement process improvements
- Expertise in CRM systems (preferably Salesforce - Smax) and installed base data management.
- Excellent verbal, written, and communication skills in English.
- Familiarity with digitalization initiatives, visualization, and operational transformation projects.
- Demonstrated ability to motivate others and achieve results.
- Ability to lead cross-functional teams and influence stakeholders.
- Proven leadership and effective decision-making capabilities.
- Ability to monitor and manage critical path elements of consolidated projects.
- Ability to make effective internal and external presentations.
Company Industry
Department / Functional Area
Keywords
- EAGM Service Business Operation Leader
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GE Healthcare
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.